Privacy Policy

Please read our Privacy Policy with respect to our collection, use, and disclosure of personal information we collect from visitors through our website (the “Site”), the use of our services (“Services”) and our downloadable software (“Software”). By using the Site, the Services or the Software or submitting information to SymphonyAI Sensa LLC (“SymphonyAI Sensa,” “We,” or “Our”) via a form or using our support services, you acknowledge that you accept the practices and policies outlined in this Privacy Policy. For any questions, please contact us at [email protected].

The controller according to the GDPR is:
SymphonyAI Sensa LLC
3300 Hillview Avenue
Palo Alto, CA 94304
[email protected].com

This Privacy Policy Addresses:

How SymphonyAI Sensa Uses and Protects Personal Information
Other embeddings
Data Retention
Data Subject Rights and How to Exercise Them
Enforcement Authority
Other Covered Entities
No Requirement to Provide Personal Data
Links to Third Party Sites
Changes to Privacy Policy
Contact Us

How SymphonyAI Sensa uses and protects personal information

Server log files. The provider of the Website automatically collects and stores information that your browser automatically transmits to us in “server log files.” Our legitimate interest in processing this data is to ensure unimpeded and trouble-free access to our Website.
These are:

  • IP address
  • Date and time of the request
  • Time zone difference to Greenwich Mean Time (GMT)
  • Content of the request (specific page)
  • Access Status/HTTP Status Code
  • The amount of data transferred
  • Website from which the request comes
  • Browser
  • Operating system and its interface
  • Language and version of the browser software.

Data of requests and the usage of Software and Services. We may collect any information you voluntarily choose to enter or submit to us on our Site. Information may be collected when you contact us or register to receive whitepapers, the Software or the Services or provide data to us in the course of requesting or receiving support services. The types of personal information collected include full name, title, company, address and telephone number, as well as any additional information you may provide on a form on our Site. The amount and type of personal information that SymphonyAI Sensa collects depends on the nature of your interaction with the Site, Software and Services. For example, if you register for an academic license, we will also ask for the name of your academic institution and the purpose for which you will use the Software and Services. Additionally, if you apply for a job with us through our Site, we will collect any personally identifiable information that you include with your submission and in your resume for the application process. The same applies if you apply for a partnership with us. As a user of our Software and Services, we may have access to Personal Data that you elect to import into the Software and/or upload to the Services. In the context of SymphonyAI Sensa providing support to a user of the Software and Services, the user is responsible for ensuring that no Personal Data is visible if SymphonyAI Sensa remotely logs in to the user’s computer. Additionally, the user is responsible for deidentifying sensitive Personal Data that is imported into the Software and/or uploaded to the Services.

Our legitimate interest in processing the above-described data is to respond to requests for information or requests to use our Software or Service, requests for demonstrations and/or whitepapers, as well as selecting individuals for potential employment. Furthermore, we process such data to improve our Software and Services, customize the content you see on the Site and, where we have appropriate consent, send you targeted marketing regarding products and/or services which we believe may be of interest to you or to promote our Products and Services.

Information Collected Automatically. The Site may track the total number of visitors to the Site, the number of visitors to each page of the Site, browser type, IP addresses, external websites linked to and other usage statistics collected and used in aggregate form collected through the Site and we may analyze this data for trends and statistics in the aggregate, but such information will be maintained, used and disclosed in aggregate form only and it will not contain personally identifiable information. We may use such aggregate information to analyze trends, administer the Site, track users’ movement, and gather broad demographic information for aggregate use. We process this data to improve our Site, Services and Software.

SymphonyAI Sensa commits to cooperate with EU data protection authorities (DPAs) and the Swiss Federal Data Protection and Information Commissioner (FDPIC) and comply with the advice given by such authorities with regard to human resources data transferred from the EU and Switzerland in the context of the employment relationship.

SymphonyAI Sensa complies with the EU-U.S. Privacy Shield Framework and Swiss-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union and Switzerland to the United States.  SymphonyAI Sensa has certified to the U.S. Department of Commerce that it adheres to the Privacy Shield Principles.  If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern.  To learn more about the Privacy Shield program, and to view our certification, please visit

In compliance with the Privacy Shield Principles, SymphonyAI Sensa commits to resolve complaints about our collection or use of your personal information.  EU and Swiss individuals with inquiries or complaints regarding our Privacy Shield policy should first contact SymphonyAI Sensa at:

3300 Hillview Avenue, Palo Alto, CA 94304, USA – Attn: Claudette Archer

Please see our Cookie Policy below for more information on how to opt out.

Further legal basis

We may also process your personal data if:

    • You have given consent to the processing of your personal data for one or more specific purposes;
    • Processing is necessary for compliance with a legal obligation to which we are subject;
    • Processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in us.

Cookies are alphanumeric identifiers that we may transfer to your computer’s hard drive through your browser to enable our systems to recognize your browser and tell us how and when pages in our site are visited and by how many people. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time.

On our Site, we may use session cookies to make it easier for you to navigate the Site by saving your preferences and to improve and track the overall Site experience. For our password-protected areas of the Site, we may set a persistent cookie to authenticate your login and authorization to use the password-protected areas.

We also use cookies to statistically record the use of our Site and to evaluate it for the purpose of optimizing our product offering. These cookies enable us to automatically recognize when you return to our site that you have already been with us. These cookies are automatically deleted after a defined period of time. These cookies usually transmit data to the respective service providers of the cookies (third-party tools). The data processed by cookies is required for the above-mentioned purposes in order to protect our legitimate interests and those of third parties.

If you visit our Site, cookies from some or all of the following providers may be set:

Google Analytics & AdWords Conversions: Web analytics and conversion cookies provided by Google, LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”). We use these cookies to help us analyze how users use the Site. The information generated by the cookie about your use of the Site (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the Site, compiling reports on Site activity for Site operators and providing other services relating to Site activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. In respect to Google Analytics, the IP addresses are anonymized so that an assignment is not possible. Google may track your use of this Site as well as across other third-party websites. For more data privacy information, please visit and Google has subscribed to the Privacy Shield (

Twitter Advertising: Third party analytical cookies provided by Twitter Inc., 1355 Market Street, Suite 900, San Francisco, CA, 94103 (“Twitter”). It enables us to learn how our users have interacted with content served to them on Twitter. It also enables us to identify users who have used their mobile device to view our content on Twitter and later came to our Site on a desktop computer. For more information please visit Twitter has subscribed to the Privacy Shield (

Facebook: A third-party service of Facebook Inc., 1601 Willow Road, Menlo Park CA 94025, USA (“Facebook”). It enables visitors to engage with us via Facebook and show visitors relevant ads and personalized content on Facebook. For further information please visit Facebook has subscribed to the Privacy Shield (

LinkedIn Marketing Solutions: A third-party service of LinkedIn Corporation, 1000 W. Maude Ave., Sunnyvale, California 94085, USA (“LinkedIn”) that enable visitors to engage with us via LinkedIn and show visitors relevant ads and personalized content on LinkedIn. For more information please visit LinkedIn has subscribed to the Privacy Shield (

You can adjust or opt-out of the use of the above cookies, by visiting the following links:

If you reject cookies, you may still use our Site, but your ability to use some areas of our Site may be limited. Most major browsers allow you to block or delete certain cookies from your system. To learn more about your ability to manage cookies and web beacons, please consult the privacy features in your browser.

Other Embeddings

Vimeo: Our Site contains content (videos) uploaded to, Inc., 555 West 18th Street, New York, NY 10011, USA. If you visit a Site on which a Vimeo video is embedded, a connection to the Vimeo servers is established and the content is displayed on the website by notifying your browser. This transmits to the Vimeo server which of our Site pages you have visited. If you are logged in as a Vimeo member, Vimeo assigns this information to your personal user account on this platform. You can prevent such assignment by logging out of your user account before visiting our website. Our legitimate interest in embedding Vimeo content into our Site is to inform users about our Products and Services. Vimeo is responsible for ensuring data protection-compliant operation. For further information please visit

Google Maps: Our Site contains content from Google Maps, a service from Google to display geographical information visually. When using Google Maps, Google also processes data about the use of the Maps functions by visitors to the websites. For further information please visit The possibility to display geographical information visually and offer the user this content is to be regarded as our legitimate interest. Google has subscribed to the Privacy Shield (

YouTube: Our Site contains content (videos) uploaded to YouTube LLC, 901 Cherry Ave, 94066 San Bruno, CA, USA (“YouTube”), a company of Google. If you visit a Site on which a YouTube video is embedded, a connection to the YouTube servers is established and the content is displayed on the website by notifying your browser. This transmits to the YouTube server which of our Site pages you have visited. If you are logged in as a YouTube member, YouTube assigns this information to your personal user account on this platform. You can prevent such assignment by logging out of your user account before visiting our website. Our legitimate interest in embedding YouTube content into our Site is to inform users about our Products and Services. YouTube is responsible for ensuring data protection-compliant operation. For further information please visit

Data Retention

We retain data for as long as necessary to provide our Services and for the purposes described in this Privacy Policy. Consequently:

    • Personal Data collected for purposes related to the performance of a contract between SymphonyAI Sensa and Customer shall be retained until such contract has been fully performed.
    • Personal Data collected for the purposes of SymphonyAI Sensa’s legitimate interests shall be retained as long as needed to fulfill such purposes or pursuant to SymphonyAI Sensa’s internal data retention policy. Customers may find specific information regarding the legitimate interests pursued by SymphonyAI Sensa within the relevant sections of this document or by contacting SymphonyAI Sensa directly (see contact information below).

Additionally, we will retain your information for as long as your account is active or as needed to provide you our Software and Services and we also may continue to retain backup or archival copies of your information made in the normal course of business. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. SymphonyAI Sensa will take reasonable steps to ensure that data is reliable for its intended use, accurate, complete, and current. However, once the retention period expires, Personal Data shall be deleted. Consequently, the right listed below cannot be enforced after the expiration of the retention period.

Data subject rights and how to exercise them

Pursuant to the General Data Protection Regulation (EU Regulation 2016/679) (“GDPR”), individuals or companies from the EEA that have provided SymphonyAI Sensa personal data (“Data Subjects”) have the right to:

    • Access information concerning the processing of their personal data;
    • Have SymphonyAI Sensa rectify any inaccurate personal data without undue delay;
    • Have SymphonyAI Sensa erase their personal data within a reasonable time;
    • Restrict SymphonyAI Sensa’s processing of their personal data;
    • Receive notice of all their rights under the GDPR (this Privacy Policy serves as notice);
    • View any personal data they have provided to SymphonyAI Sensa in a structured, commonly used and machine-readable format and to transmit those data to another controller without hindrance from the controller to which the personal data have been provided;
    • Object to the processing of their personal data;
    • Choose not to provide consent or withdraw consent at any time; the withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal.

If you wish to: (i) erase your personal information from our system, (ii) update inaccurate personal information about you, (iii) exercise any of your rights as an EEA Data Subject, or (iv) have any questions about this Privacy Policy, the practices of this Site, or your dealings with this Site, please send a detailed message (with sufficient information for us to identify your personal information) to [email protected]. We will make every effort to resolve your concerns within a reasonable time period.

Enforcement authority

The Federal Trade Commission is the relevant enforcement authority that has jurisdiction over SymphonyAI Sensa’s compliance with the Privacy Shield. Under certain limited conditions, individuals may invoke binding arbitration before the U.S. Department of Commerce and the European Commission’s Privacy Shield Panel.

Other cover entities
    • Symphony AyasdiAI Government Services (AGS)
No requirement to provide personal data

The provision of your personal data is generally voluntary and there is no statutory nor contractual obligation to provide your personal data. We generally do not contractually require the provision of your personal data; but note that in any event non-provision of personal data might exclude you from using some of our services or parts thereof. Voluntary data in the application form is optional and if you do not provide that data you will have no disadvantages.


SymphonyAI Sensa takes steps that are reasonably designed to protect personal information from loss, misuse and unauthorized access, disclosure, alteration, and destruction, including through secure socket layer, password protection and, for certain transmissions to our Services, encryption. However, due to the open communication nature of the Internet, we cannot guarantee that communications between you and the Site, and the Site and you, will be free from unauthorized access by third parties. Users of the Site do so at their own risk with respect to such communications.


SymphonyAI Sensa’s Site, Software and Services are not intended for children under the age of 13. SymphonyAI Sensa does not knowingly collect personal information from children under 13.

Changes to privacy policy

This Privacy Policy may change from time to time and any changes could affect how we use your information. SymphonyAI Sensa encourages you to check this Privacy Policy periodically for updates.

Contact us

If you have questions or concerns about this Privacy Policy, please contact our office, the information is listed below:

SymphonyAI Sensa LLC
ATTN: Claudette Archer
3300 Hillview Avenue
Palo Alto, CA 94304
[email protected]